Terms & Conditions

We thank you for choosing Les Chagnasses Rural Gîtes for your vacation. Please read our terms and conditions which will apply to all bookings made with us.

Reservations, payments and cancellations

When you make a booking with Les Chagnasses Rural Gîtes, you are entering into an agreement with us.

Please note that Les Chagnasses Rural Gîtes is for couples only. We do not offer any facilities for children of any age. 

When you have made your booking, and we have received and approved your dates and the price, we will email you an invoice for immediate payment.

The invoice will be for the full amount of your stay.

If an agreement is cancelled by the guests, the following cancellation costs will be due.

  1. Cancellation up to 90 days before arrival : we will refund 75% of the total cost
  2. Cancellation up to 28 days before arrival : we will refund 50% of the total cost
  3. Cancellation on or after the 7th day before arrival : sorry, there will be no refund

We ask you to ensure that you are covered by comprehensive travel & health insurance. This will need to cover you against unexpected costs including cancellation fees, flight delays, luggage loss, medical emergencies, pandemics, evacuation, repatriation costs and situations covered under force majure.

If we, Les Chagnasses Rural Gîtes, are forced to cancel your reservation for any unforeseen reason of our own cause, we will refund the cost of your stay in full. 

Check In & Check Out

Arrival day – the earliest check in possible is 3pm, 

Departure day – the latest check out possible is 11am.

Any variations to these times must be agreed with us in advance please.

Damages & Breakages

During your stay, you will be responsible and liable to pay for any breakages which you cause. Obviously, we understand accidents do occur and we will take this into consideration.

Please let us know as soon as possible if an appliance is not working, or something is missing, or you have damaged or broken something. Our aim is to ensure that you enjoy a carefree stay at Les Chagnasses Rural Gîtes so the sooner we hear of any problems or issues, the sooner we will be able to rectify them.

We reserve the right to enter the guest accommodation (preferably having sought permission) to carry out essential cleaning, repairs or other work, as required.

We ask that you ensure you have Third Party Liability Insurance to cover you for any replacement or repair costs.

We may ask that you also leave a 250€ cash deposit with us, upon your arrival, to cover any unforeseen damage, breakage or cleaning costs incurred during your stay.

This will be refunded in full on the day of your departure if no damages, breakages or cleaning costs have been reported by you, or noticed by us.

We reserve the right to issue an additional invoice following your stay, should we discover any damage or breakages after your departure, or if we incur any exceptional cleaning charges as a result of your visit, or if we discover any item is missing.

Any lost property discovered on the property, after the guest has ended their stay, will be stored in a safe place at Les Chagnasses Rural Gîtes until such time as an agreement is reached to return the item(s) to the guest and the appropriate postage costs have been received.

Parking, WiFi & Keys

We offer free on-site parking adjacent to The Stables and our own house. The parking space is away from the public roads, with a security light, but parking at Les Chagnasses Rural Gîtes remains at the owners’ risk. 

Please note that if you wish to recharge an electric vehicle on-site, you must ask permission in advance so that we may agree a suitable fee for this service.

We will provide you with one set of keys for your Gîte, upon your arrival. Please keep these safe, as we have a replacement charge of 10€ per key.

We offer free WiFi at Les Chagnasses Rural Gîtes and it covers most areas of the property and grounds. Our internet comes from a 4G mobile signal. This signal is normally very reliable but please note that it can dip during inclement weather.

Noise, Pets, Smoking & Pool

Whilst Les Chagnasses Rural Gîtes are isolated from the nearest neighbours, sound does travel surprisingly far! Please respect your hosts and our neighbours by keeping loud noises to a minimum, especially late at night. 

Your booking with Les Chagnasses Rural Gîtes is solely for you, the paying guests. We do not permit you to invite other people on to the property without our prior permission.

We have animals on site, including hens, ducks and rabbits. For this reason, we do not allow guests to bring their own pets on-site.

We do not allow smoking anywhere on the premises. If we discover that our guests are smoking anywhere within the grounds of Les Chagnasses Rural Gîtes, we will ask them to leave and we may also ask them to pay for any extra cleaning costs that are subsequently incurred to clean the accommodation.

There is always the risk of accidental fires, especially during the long, hot summer period, so we ask that you be ultra careful and vigilant at all times please.

It may happen that our local commune enforces a no BBQ ruling, due to the heightened risk of forest fires in the area. In this instance we will ask you to refrain from using the on-site BBQ. 

The swimming pool is for the exclusive use of our guests during their stay. Please stay safe around the pool and follow all safety instructions provided. 

We carry out safety checks and cleaning routines every morning.

The swimming pool is open from 10am to 10pm daily, in season. 

We reserve the right to close the pool without notice if circumstances dictate.

Please use only the plastic ‘glassware’ provided in the Poolside Lounge, when serving drinks in the Poolside Lounge, or anywhere on the poolside terrace and lawns.

Unfortunately, if a guest refuses to abide by our noise policy, no guests policy, pet policy, smoking policy or pool safety policy, they may be asked to leave the premises immediately. Our rental agreement will be terminated, and the guest will lose the right to a refund for any days lost.